FAQ

Q: Will I need to drop off my car somewhere?

A: Typically, you won’t need to. Naples Auto Transport provides door-to-door service, meaning the driver will come directly to your location to collect your vehicle and deliver it to your new address or another destination. In some cases, if the transport truck cannot access your street due to size restrictions or local regulations, you might need to bring your car to a nearby spot where the truck can load it. For more details on the transport process from beginning to end, feel free to ask!

Q: Should I choose open or enclosed transport?

A: The choice depends on several factors. Open auto transport involves moving your vehicle on an open carrier. This option is fully insured and generally more affordable while providing protection against most types of damage. Enclosed auto transport uses a covered trailer to shield your vehicle from environmental factors and potential harm. This method, available in hard or soft-shell variants, offers enhanced protection but comes at a higher price.

Q: Will my vehicle stay on the same truck throughout the transport?

A: Yes, your vehicle will generally remain on the same truck. After scheduling your pickup, you’ll get the details of the carrier and driver. Occasionally, a local tow service might first move your vehicle to a different location if the long-distance truck cannot reach your pickup point.

Q: When will my vehicle be picked up?

A: Pickup times vary based on factors such as your location. The auto transport industry operates on specific routes, so some areas have more frequent truck availability than others. Typically, you’ll receive a pickup window—a set of dates during which your vehicle should be collected. Discuss this timeframe with a Naples Auto Transport representative for precise details.

Q: Can I monitor my vehicle’s location during transport?

A: Yes, many auto transport services now offer tracking through satellite or GPS. However, such systems can be costly, and smaller operators may not have this capability. Contact Naples Auto Transport to check if tracking is available. If not, you can get updates by reaching out to the driver directly.

Q: Is my personal insurance needed, or does the transport truck have insurance?

A: Naples Auto Transport carriers are required to carry federal liability and cargo insurance, which covers your vehicle while in transit. This insurance is primary, and your personal insurance serves as secondary coverage.

Q: Must I be present for the pickup and delivery of my vehicle?

A: Yes, someone must be present at both pickup and delivery. If you cannot be there, you may have a friend or family member handle it on your behalf. For terminal-to-terminal services, terminal staff can manage the pickup or delivery process.

Q: What should I do if my vehicle is damaged during transport?

A: Any damage occurring during transport will be covered by the carrier’s insurance. The driver will inspect your vehicle for existing damage before loading and record it. After delivery, you’ll inspect the vehicle again, documenting any new damage with photos and repair estimates. The insurance will handle the repair process.

Q: Do I need the vehicle’s title to arrange shipping?

A: No, you don’t need the title for shipping. Naples Auto Transport only requires the keys to drive the vehicle onto the truck. Titles are not necessary for the transport process.

Q: Can I ship a vehicle that doesn’t run?

A: Yes, you can ship a non-operational vehicle, though an additional fee for non-running vehicles may apply. This fee compensates for the extra equipment and effort needed to load such vehicles. Check with Naples Auto Transport for the exact fee associated with shipping non-operational vehicles.

Q: Is it possible to ship personal items inside my vehicle?

A: No, not all carriers will allow personal items cannot be shipped with the vehicle. Transport carriers are licensed exclusively for vehicle transport. However, many carriers allow a limited amount of personal items (50-100 pounds) in the trunk, provided the vehicle isn’t overloaded. The interior of the vehicle must be free of personal belongings and all items must be below the window line.

Q: What payment methods are accepted?

A: Naples Auto Transport accepts major credit cards such as Visa, MasterCard, American Express, and Discover for the initial payment. The remaining balance, due upon delivery, must be paid in cash, money order, or certified check. Some carriers may also accept payment through Zelle, Venmo, or Cash App, so confirm with your carrier beforehand.

Final Notes

To get a precise quote for your auto transport, use our online form to receive a customized estimate. If our rates are more affordable than you expected, you can book your shipment either online or by phone with one of our agents. We believe you’ll be pleasantly surprised by how economical shipping with Naples Auto Transport can be!